Credit Card Donations Administrator
Department: Donation Services Group
Pay Level: U2 L6 $12.15/hr. min.
SUMMARY :
Maintain the credit card donations processing system, including donation entry and transaction authorization. Provide customer service for credit card donors and staff/ministries receiving credit card donations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Maintain recurring credit card donations in PeopleSoft by processing requests for changes, updates, or stopping automatic donations. Respond to ever increasing calls from the credit card donations, handling one time gifts, changes to recurring gifts, and assistance for users of the online donations site. Provide customer service and research through email, including answering messages sent to credit cards e-mail box. Download and process donations from the internet and telemarketing campaigns. Procedure involves downloading donation files using FTP client software and formatting data in Excel for load into PeopleSoft. Complete daily authorization of credit card transactions. Procedure creates donation batches in PeopleSoft and a transaction file for credit card authorization. Authorize and settle credit card transactions using Nova PC Transact It software. Generate bank deposit record from batch information, close and approve batches in PeopleSoft. And other duties assigned by Team Leader.
EDUCATION AND EXPERIENCE:
AA degree plus two years of work experience administrative or financial positions. Intermediate to advanced knowledge of computer systems.
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